Kevin O'Malley

I have spent the last hour listening to a recorded voice tell me how important my call is to their company. Not important enough to employ another half dozen minium wage call centre slaves. Why do we put up with companies that quite deliberately make it a hideous ordeal for us to contact them the second they have got our cash in the bank? In my experience the only exception to this is the First Direct telephone banking service. In the 12 years I have dealt with them they have been consistently friendly and efficient, which goes to show it doesnt have to be such a pain. You might be forgiven for thinking that some companies deliberately make their call centre service awful- but surely they wouldnt do that to their “valued” customers “important” calls would they?